Zoom account consolidation this Saturday 12 December

Duplicate University of Melbourne Zoom accounts are created when staff log into Zoom using a University email alias. The University is now fixing this duplication to streamline the Zoom login experience.

Fixing Zoom account duplication means staff only need to log into Zoom using the University credentials that you use for applications like Canvas. We're carrying out this process on Saturday 12 December 2020 from 10 AM – 12 PM.

Impact on Zoom Personal Meeting Room link

For some duplicated accounts, this process may change the link to your Zoom personal meeting room. Whether or not the link changes will depend on the account credentials used to schedule the meeting.

After the change on Saturday 12 December 2020, we advise that staff check any personal meeting room links shared or used to schedule a meeting after 12 December. If the link has changed, staff will need to resend or share the new link with your meeting participants.

Find more information on this change and how to check your personal meeting room link on ServiceNow (staff only) or the Zoom website.

Support

For support, staff can contact the University's Service Centre on 834 40888, chat or submit a request online via ServiceNow (staff only).