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ABP Specialist (IT) Support

The ABP Specialist (IT) Support Team are responsible for providing specialist IT hardware and software for digital design hubs, computer labs, teaching spaces, student study areas and specialist spaces (Fabrication Workshop and Galleries) in the Melbourne School of Design building and the Baldwin Spencer building.

ABP Specialist (IT) Support is a key unit within the Strategic Operations (Infrastructure) Team

  • Michael Klaus
    Specialist IT Senior Support Officer
  • Tri Le
    Specialist IT Support Officer
  • Andrew McAlinden
    Manager, Strategic Operations (Infrastructure)

 

 

 

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Where are computers for students located?

PCs with specialist hardware and software are located in the MSD and Baldwin Spencer Buildings. These PCs can only be logged in to by students enrolled in:

  • Bachelor of Environments
  • MSD courses
  • Subjects starting with BENV or ABPL 

Please see the table below for locations of PCs available to students enrolled in the above courses and subjects:  

NameRoom NumberLevelMachine No:
Digital Design Hub 129MSD 129128
Digital Design Hub 120MSD 120116
Digital Design Hub 120MSD 121116
Digital Design Hub 246MSD 246226
Brian Lewis AtriumMSD Level 1124
FloorMSD 248 (SE corner)24
Baldwin Spencer Design HallBS102140

NO EATING OR DRINKING IN THE DIGITAL DESIGN HUBS OR BALDWIN SPENCER DESIGN HALL – PENALTIES APPLY

 

Rendering and fair use of Faculty computers

Rendering can be a time intensive process but it doesn’t have to be! There are tricks to significantly reducing rendering time with no noticeable reduction in output. (You are not making the next Pixar film!)

Octane is made available to reduce render times significantly on:

  • Rhino
  • 3D Max Design

For instructions on how to use Octane, please see Octane Render Tutorials

Holding computers for rendering or other use whilst you are not at the computer is prohibited. Any computers found to be held for use will be reset so other students can use them. Please report any instances to ABP Specialist Support via this forum

Do not move or unplug any cables, keyboards, mice, computers or screens.

STRICTLY NO EATING AND DRINKING IN THE COMPUTER LABS – PENALTIES APPLY

 

What specialist software is available on ABP student computers?

Software List for 2015

 

What software is available for me to install on my personal laptop or computer?

Some software is provided by the faculty at a reduced cost, other software can be obtained for free under the student program (see below for more details).

 

Student licences for common software:

Almost all Autodesk software is available for students for free: Click here for more information

Octane Render is available for free (student version) as a stand-alone or as a plug in for 3ds Max, Rhino, Blender, Revit, and AutoCAD. Click here for more information 

ESRI ARC GIS is available from our library for free. Software can be collected from either the ERC or Architecture Library. License is a single year.

Adobe Creative Cloud is available at educational pricing Click here for more information 

Useful video tutorials:

 

I need help with my personal Device (Laptop, Mobile Phone, Tablet)

Support for personal devices is provided to students via Student IT and eLearning support. Access to their services can be found via this link.

 

What are the recommended laptop specifications for studying Bachelor of Environments or MSD Courses?

Operating System:

Windows 

Note: though MacBook Pros look nicer than most, to run the majority of software expected in this faculty Windows OS is required. Duel boot is possible but is not recommended unless you are very tech savvy and happy to pay substantially more for the looks.

Screen Resolution and Size:

FHD 1920x1080 screen, IPS  

Note: size is dependent on if you have a separate monitor at home – less than 14” is not ideal. Though higher resolution screens are available, but until software is updated, they can have scaling issues (icons too small to read etc).

Processor:Intel i7 (Haswell or Broadwell)
Graphics card:

Nvidia GTX 765M (prefer GTX 860M 2GB graphics). 

Note: Nvida CUDA-core cards are required GPU rendering (Octane GPU Render is about 10 times faster than VRay).

RAM:8GB (Minimum)
Hard Disk:

1TB 7200rpm HDD (prefer hybrid) or 500GB mSATA SSD 

Note: SSD is faster but more expensive. Some laptops allow you to have both SSD and HDD which means you can put your operating system and programs on the SSD, and store images, music, CAD files etc on your HDD.

Weight:Weight should be considered carefully (to save your back) - trading off against screen size and power. Will you be carrying the machine in every day? Once a week?

 

Note: Rhino, 3DS Max, Maya, AutoCAD, Revit, and even Sketchup would benefit from these specs. In addition to common brands, it is worth considering  ‘gaming’ laptops as their specs are generally extremely well suited to BIM/CAD/rendering and offer very good specs for the money (they can be UGLY though). A good site to use for comparison of models is http://www.affordablelaptops.com.au/ (though they are not always the best place to actually purchase from and this is not a recommendation to do so).

 

Where can I print or scan in large format?

The print room is located on the 1st floor of the Melbourne School of Design, Room 127. For more information in regards to the print room services and access to the print room, see the Fabrication Workshop website. 

Fabrication Workshop and Student Print Room 

For further information please visit the webpage for the Fabrication Workshop.

 

Where can I learn how to use software required for my subjects?

The Faculty subscribes to Lynda.com – a leading online learning company with an extensive video library of courses enable anyone to learn software, technology and creative skills.

Lynda.com access is available for all students enrolled in:

  • The Bachelor of Environments
  • MSD courses
  • Subjects starting with BENV or ABPL (for the duration of the subject only)

Lynda.com has a wealth of online training programs for a huge range of software packages and different skill areas. 

The top 5 training programs utilised by ABP students in semester 1 2015 were:

  • Revit 
  • Architectural Rendering with Rhino and VRAY
  • Rhino 5 Essential Training
  • AutoCAD 2015 Essential Training
  • Up and Running with Grasshopper

 

How do I access Lynda.com?

Access Lynda.com with your University of Melbourne student login using these instructions

If you have any issues with accessing Lynda.com please contact ABP Specialist Support

To Access Lynda.com, you must be enrolled in either:

  • Bachelor of Environments, or
  • MSD courses, or
  • Subjects starting with BENV or ABPL 

Lynda.com is continually expanding its training programs – please let ABP Specialist Support  know if there is a software package or feature that you would like to see on Lynda.com

 

ABP student computer or software in lab, teaching space or student space is not working properly

Use the form below

 

 

 

Who do I contact for Support?

Hardware (University Provided)

All hardware issues are managed by Infrastructure Services IT.

All hardware issues are to be logged via Self-service portal  or x40888 (8344 0888 from outside University or via mobile).

ABP Specialist Support no longer service hardware issues for University supplied or personal devices.

 

Software (for University provided hardware)

University site licensed software is available for installation from the Symantec Software Portal (located on your desktop). Please use the Symantec software portal to request for available software to be installed.

Support for University site-licenced software is via the Self-service portal  or x40888.

A list of software provided and supported by the Faculty is available here.

Request software provided and supported by the Faculty via this form.

Please note: Software that requires funding must be approved by the Research and Industry Team and your supervisor. Please ensure you discuss costs with you supervisor and seek approval prior to placing a request.

 

ABP Graduate Researchers also have access to the student computer labs

Please see the table below for locations of PCs available to RHD students who may require one off or short term use of specialist software. Digital Design Hubs are timetabled but available for student use when not timetabled. Student lab software list available here.

Name

Room Number

Level

Machine No:

Digital Design Hub 129

MSD 129

1

28

Digital Design Hub 120

MSD 120

1

16

Digital Design Hub 120

MSD 121

1

16

Digital Design Hub 246

MSD 246

2

26

Brian Lewis Atrium

MSD Level 1

1

24

MSD 2nd Floor

MSD 248 (SE corner)

2

4

Baldwin Spencer Design Hall

BS102

1

40

 

I need help with my personal device? (Laptop, Mobile Phone, Tablet)

Support for personal devices is provided to students via Student IT and eLearning support. Access to their services can be found here

 

What software is available for me to install on my personal laptop or computer?

Some software is provided by the faculty at a reduced cost, other software can be obtained for free under the student program (see below for more details).

 

Access to the Fab Lab and Print Room

For information about access to and use of the level 1 print room and the FabLab please refer to the Fabrication Workshop website.

 

Where can I gain software skills?

  • The Faculty subscribes to Lynda.com – a leading online learning company with an extensive video library of courses enable anyone to learn software, technology and creative skills.
  • Some software skills tutorials which might be of use to ABP RHD students:
    • SPSS
    • MATLAB
    • Rhino and VRay
    • GIS
  • The Research Bazaar is a University of Melbourne community focused on connecting researchers who use similar digital research tools. Keep an eye on the Research Bazaar blog for information about upcoming training sessions and workshops.

 

IT Support Request

IT Support Requests are to be lodged through the Infrastructure Services help request form

 

 

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More detailed support information to come.

 

IT Support Request

IT Support Requests are to be lodged through the Infrastructure Services help request form